Return, Exchange and Refund Policy
If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
Please note that returned products must be unworn, unused and in the original packaging, with the original tags still attached. If the returned items do not satisfy these requirements, your return may not be eligible for a refund or exchange.
Please note that there are exceptions to our return policy stated below:
– Discounted items from a final sale cannot be returned for a refund nor exchanged
– Perishable goods, for example, food and drinks, cannot be returned for a refund nor exchanged
– Beauty products must be returned unused in the original packaging within 14 days of purchase
To return a purchased item, follow the steps below:
- Email us at info@sobernotmature.com with your order number and state which items you would like to return. We will provide you with a free shipping label.
- Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
- Package the products into their original packaging.
- Put the products into shipment packaging and attach the provided return shipping label on it.
- Bring your package to the post office or order a free pick-up from your location.
We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank. Refunds will go back to the original payment method.